1. Acceptance of these Terms
These Terms of Service govern your access to and use of TeleGenie, including the marketing site at telegenie.ai, the app at app.telegenie.ai, and any related voice AI call, messaging, workflow, billing, support, or account features we provide.
By creating an account, starting a trial, subscribing to a plan, using a Genie, or otherwise using TeleGenie, you agree to these Terms. If you use TeleGenie on behalf of a company or other organization, you represent that you have authority to bind that organization, and “you” includes that organization.
2. What TeleGenie does
TeleGenie provides voice AI agents, called Genies, that can help with routine phone work such as scheduling, asking questions, collecting information, answering calls, following up, and summarizing call outcomes.
TeleGenie is not a substitute for professional advice, emergency services, legal services, medical services, financial advice, or human judgment in high-risk situations. Do not use TeleGenie for emergencies, urgent safety issues, or communications where delay, error, or misunderstanding could cause harm.
3. Accounts and eligibility
You must provide accurate account, billing, and contact information and keep it current. You are responsible for activity under your account, including activity by users you invite or authorize.
You must keep account credentials secure and notify us promptly if you believe your account has been compromised. We may suspend or restrict access if we believe an account presents a security, legal, billing, or platform integrity risk.
4. Your responsibility for calls, consent, and compliance
You are responsible for the instructions you give TeleGenie, the people and businesses you ask it to contact, and the legality of your call workflows. You must use TeleGenie only for lawful purposes and in compliance with all laws and rules that apply to your use, including telephone, telemarketing, privacy, recording, consumer protection, spam, and data protection laws.
You are responsible for obtaining any required permission, consent, authorization, disclosure, or legal basis before using TeleGenie to make or receive calls, record calls, transcribe calls, send follow-ups, contact customers, contact prospects, or process personal information.
You may not use TeleGenie for unsolicited telemarketing, robocalling, spam, harassment, impersonation, fraud, deceptive outreach, illegal debt collection, unlawful lead generation, or any communication that violates do-not-call, opt-out, consent, or calling-time rules.
5. AI output, summaries, and call results
TeleGenie uses AI and automation. AI-generated call scripts, responses, summaries, notes, classifications, and next steps may be incomplete, delayed, inaccurate, misunderstood, or unsuitable for a particular purpose.
You are responsible for reviewing important outputs before relying on them. You should independently verify appointments, reservations, quotes, commitments, customer requests, compliance-sensitive information, and any result that matters to you or your business.
6. Acceptable use
You may not misuse TeleGenie, interfere with the service, attempt to bypass limits, scrape or reverse engineer the service, access accounts or systems without authorization, upload malicious code, or use TeleGenie to create, transmit, or facilitate unlawful, harmful, discriminatory, explicit, exploitative, or abusive content.
You may not use TeleGenie to make decisions or take actions in areas that require specialized human review, including employment, housing, credit, education, health care, insurance, legal rights, public benefits, or other high-impact decisions, unless you have appropriate human oversight and legal authority.
7. Plans, trials, minutes, and billing
TeleGenie may offer free trials, monthly plans, included usage minutes, overage rates, add-ons, and custom enterprise arrangements. Current public plan information is listed on the Pricing page, but plan details may change over time.
Unless we state otherwise, paid plans renew automatically until canceled. You authorize us and our payment processors to charge applicable subscription fees, usage-based charges, overages, taxes, and other amounts associated with your account.
If you start a free trial, your trial access may be limited by time, features, minutes, or other usage limits. We may require a payment method to start or continue a trial. If a trial converts to a paid plan, billing begins according to the plan terms shown at checkout or in your account.
Fees are generally non-refundable except where required by law or expressly stated in a separate written agreement. You are responsible for canceling before renewal if you do not want the next billing period.
8. Data, recordings, and privacy
TeleGenie may process information you provide, account data, call instructions, caller information, call metadata, transcripts, recordings, summaries, and workflow results to provide, secure, support, improve, and operate the service.
Our Privacy Policy explains how we collect, use, disclose, and retain information. You are responsible for ensuring that any personal information you submit to TeleGenie, or ask TeleGenie to collect or process, is provided lawfully and with any required notices or consents.
9. Third-party services and integrations
TeleGenie may rely on third-party providers for telephony, AI models, transcription, hosting, analytics, payments, messaging, storage, calendar, CRM, and other services. Your use of integrations may also be subject to third-party terms and policies.
We are not responsible for third-party services, outages, actions, data practices, or content, though we choose providers with the goal of supporting a reliable and secure product.
10. Intellectual property
TeleGenie, including its software, design, workflows, branding, logos, content, and underlying technology, is owned by TeleGenie, FK Innovate, or their licensors and is protected by intellectual property laws.
You retain rights to the content, instructions, data, and materials you submit to TeleGenie, subject to the rights you grant us to provide, operate, secure, support, and improve the service. You may not copy, resell, sublicense, or commercially exploit TeleGenie except as allowed by these Terms or a written agreement.
11. Service changes, availability, and beta features
TeleGenie is evolving. We may add, remove, suspend, limit, or modify features, workflows, plans, usage limits, integrations, or availability at any time. Some features may be experimental, beta, preview, or limited-release.
We aim to provide a reliable service, but we do not guarantee that TeleGenie will be uninterrupted, error-free, available in every location, compatible with every phone system, or able to complete every call.
12. Suspension and termination
You may stop using TeleGenie or cancel your plan according to the cancellation options available in the app or through support. We may suspend or terminate access if you violate these Terms, create risk for TeleGenie or others, fail to pay amounts due, or use the service in a way that may be unlawful, abusive, or harmful.
After termination, we may retain certain information as described in our Privacy Policy, as required by law, or as reasonably needed for billing, security, dispute resolution, compliance, and legitimate business purposes.
13. Disclaimers
TeleGenie is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, and reliability.
We do not warrant that TeleGenie will complete every call, reach every recipient, correctly understand every speaker, produce accurate summaries, comply with every industry-specific requirement, or meet your particular needs.
14. Limitation of liability
To the fullest extent permitted by law, TeleGenie, FK Innovate, and their owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, reputational harm, or cost of substitute services.
To the fullest extent permitted by law, our total liability for any claim relating to TeleGenie or these Terms will not exceed the greater of the amount you paid to TeleGenie for the service giving rise to the claim in the three months before the event giving rise to liability or one hundred U.S. dollars.
15. Indemnity
You will defend, indemnify, and hold harmless TeleGenie, FK Innovate, and their owners, employees, contractors, service providers, and affiliates from claims, damages, losses, liabilities, costs, and expenses arising from your use of TeleGenie, your instructions or data, your call workflows, your violation of these Terms, your violation of law, or your violation of third-party rights.
16. Changes to these Terms
We may update these Terms from time to time. If changes are material, we will use reasonable efforts to provide notice, such as by updating the date above, posting notice on the site or in the app, or sending an account notice. Your continued use of TeleGenie after changes become effective means you accept the updated Terms.
17. Contact
Questions about these Terms can be sent through the TeleGenie app or to support@telegenie.ai. For legal notices, please include your name, organization if applicable, account email, and a description of the request or issue.
